After a membership is purchased, you'll receive several e-mails. Two of them will be payment receipts. Watch for an e-mail that outlines any eligibility requirements you must complete to participate (such as Safesport). If you don't see these e-mails, check your SPAM folder.
To see your current eligibility status, log into your SE account, click on "Household" and then click on the box with your name. A new window will open with your membership card on the right side of the screen. Click on "View Details" then click on the membership you purchased to see your eligibility details.
You can add your membership card to your Apple Wallet and to Google Pay. There will be a link to do this in your e-mail once you complete your membership purchase, or it can be done from your SE account. All membership cards are digital.
More information on how to access member cards can be found in this SportsEngine article, as well as in the document below.
1) Claim your SportsEngine HQ (if you didn't do this in 2020-2021). To do this, please follow this link and type in your club name.
2) Grant CEVA "Organizational Administrator" access to your HQ. In your HQ, click on "Members" then "Directory." Click on "Add Person" then add the following: First Name - CEVA; Last Name - Staff; E-Mail - firstname.lastname@example.org. Once added, find the CEVA Staff entry in your directory and click on the name. Click on "Roles" at the top, then click on the "+" button on the Organizational Roles window. Select "Organizational Administrator" and click Save.
3) Go through the information on this page. Pay particular attention the Admin Guides and the help videos/articles linked here.
4) Read the document below with links to particular help articles of interest.
These are simplified instructions & videos for parents/guardians on the most common functions they will complete within the USAV MMS
The new MMS will also come with an updated refund policy from both CEVA and USA Volleyball. This policy is posted on our website under the "Parents" tab - click on "Payments/Refunds". Credit card fees paid on the CEVA portion of membership purchases will be non-refundable. Full membership purchases will be non-refundable except in rare and extreme circumstances.
Clubs must send an "invitation" to a member in order for that member to be able to show up on a roster. This can be done in two ways:
1) Club sends an invitation to join after a membership purchase has been completed.
2) Club sends a direct club assignment via a link from their HQ, that is specific to a certain type of membership. Participant uses that link to purchase the membership and is automatically assigned to the club once the purchase is complete.
These videos are specific to tasks and functions club admins will complete in the USAV MMS. Videos on this page can be viewed in order by hitting the “start watching” button or you can look for a video on a specific topic. These videos are also available from your Club HQ with its correlating help article.
There are two versions of these documents- one for clubs using free SportsEngine HQ and the other for premium SportsEngine customers. This is available within a club’s HQ. Note, there is a “last updated” date in the top right hand corner of this manual.
Help packet produced by SportsEngine and USAV in November of 2020.
The member directory is a free tool your club has access to within SportsEngine HQ. Although the name is tricky, this area isn’t just for individuals with a purchased membership. This area is more like a phone book of individuals that have interacted with your club. If you use any of SportsEngine’s other tools, you may have individuals already in your directory (ex: you use SportsEngine registration tools or a SportsEngine website).
Individuals can be added to your member directory manually by entering information on an individual or through a file upload. Individuals will need to be in your directory before you can complete other tasks like club association.
You can also use the directory to create groups of people and easily message them from the system!
New clubs will need to create an AES account to register for many CEVA-owned events. Read this PDF to get started.
There are multiple ways you can build a roster and submit it within SportsEngine HQ. Please see this link for a step-by-step outline from SE on how to get started.
You can also look at these instructions from the Badger Region about building rosters.
Important: Make sure you are sending club invitations to the correct member profile. We have seen a number of duplicate profiles in club directories, and instances where the "wrong" profile (i.e. a profile that doesn't have a membership or a profile that is unclaimed) is being sent the club invitation. Make sure that your members are accepting their club invitations. A member will show as ineligible on your roster (and won't transfer to AES) if the member hasn't accepted their club invitation.
What if a member has a membership in my directory but they don't appear to have a membership on my roster?
The most common reason this will happen is that there is a different profile added to the club roster that does not have a membership. The quickest way to resolve this is to remove the member and re-add them to the roster, but ensuring they choose the member profile with the USAV membership attached to it, identified during the manual add process when a profile a listed with a membership number (i.e. a 7-digit number). When using a manual add process, and searching for a staff member or player, if you see two profiles come up, ensure you select the one with a member number attached.
Clubs will have the ability to designate administrators within their SportsEngine HQ to help manage memberships and rosters (similar to the "Club Admin" functionality in Webpoint). All administrators in SE must be USAV members, background screened, and SafeSport certified. USAV and CEVA will be monitoring compliance with this policy.